Shipping and Returns

Shipping

Order Fulfillment

We prepare each order with care. Most Moonflora orders ship within 4–6 business days after you place them.

Shipping Costs

Shipping is calculated based on the weight of your package and how far it’s traveling from our fulfillment center in Wilmington, NC. Free shipping applies once your order reaches the minimum after discounts (before taxes).

Carriers

We currently ship through UPS, USPS, and DHL.

International Shipping

Right now, we ship within the US only. Expanding internationally is on our horizon, and we can’t wait to share Moonflora with more of you soon.

Lost Packages

We aren’t able to replace packages that are marked as delivered but lost or stolen.

Safe Delivery

Before you check out, please confirm your shipping address and make sure your order will arrive somewhere secure.

Returns

Our Commitment

We want you to feel good about every Moonflora product you bring into your ritual. If something isn’t right, email us at hello@moonflorabotanics.com and we’ll make it right together.

Return Policy

We accept returns on a case-by-case basis within 30 days of purchase for exchange or store credit. Please note that travel sizes, trial sizes, and promotional items are non-returnable. Returns cannot be processed without prior contact, and we reserve the right to deny requests without valid reason.

Damaged Items

If your order arrives damaged, reach out within 72 hours of delivery at hello@moonflorabotanics.com. Please include photos so we can get a replacement sent your way.